BUSINESS
PROCESS OUTSOURCING (B.P.O.)
[EIRI/EDPR/1423](J.C.199)
What is BPO ?
First of all it is necessary to understand what is outsourcing. Outsourcing encompasses a wide range of services, from a particular project to a technical domain to all activities. A successful outsourcing project is only possible if the outsourcing decision has taken into consideration all known costs and benefits associated with the project. It is also important that the contract be effectively negotiated and managed.
Business Process Outsourcing (BPO) is an appropriately structured arrangement between an Organization and an Outsourcing supplier to perform services, which were otherwise conducted in-house. Outsourcing is becoming an accepted way of functioning for organizations the world over, however companies remain pensive when it comes to entrusting external agencies with critical application and company information. Outsourcing can be a viable option when executed with adequate safeguards. Prior to taking an outsourcing decision, one has to examine the different perspectives with its pros and cons on whether to outsource or not. Outsourcing can deal with a wide range of services, from any domain. Each situation requires a different understanding of the priorities, measures, costs, and the benefits involved.
Cost Estimation
Plant Capacity 15000 Calls./Day
Land & Building (Area 500 sq.mt.) Rs. 75.00 Lacs.
Plant & Machinery Rs. 90 Lacs
W.C. for 3 Months Rs. 81.67 Lacs
Total Capital Investment Rs. 2.92 Cr.
Rate of Return 36%
Break Even Point 64%
1. INTRODUCTION
2. BACKGROUND
3. MARKET SURVEY
4. STRATEGIC
REASONS FOR OUTSOURCING
5. TRANSFORMATIONAL
REASONS FOR OUTSOURCING
6. BENEFITS OF
OUTSOURCING
7. HARDWARE
NETWORKING AND SOFTWARE
8. Top 15 BPO
companies
9. CUSTOMER
RELATIONS MANAGEMENT AND OUTSOURCING
10. LOCATION AND
FACILITY FOR STARTING AN OFFICE
11. GOVERNMENT
APPROVALS AND REGULATORY BODIESPLANNING PERMISSION
12. ASSOCHAM
STUDY ON BUSINESS PROCESS OUTSOURCING BY THE COMMUNICATIONS
CONVERGENCE COMMITTEE
13. THE IT
ENABLED SERVICES (OUTSOURCING) INDUSTRY
14. HEALTH
INSURANCE FALLS UNDER THE "FINANCE & ACCOUNTING SERVICES"
15. CATEGORY IN
THIS CHART
16. HEALTHCARE
OUTSOURCING
17. Healthcare
outsourcing now $300m biz, growing at 150%
18. HEALTH
INSURANCE OUTSOURCING IN INDIA - OVERVIEW
19. BPO SERVICES
IN INDIA (FEW)
20. MAJOR BPO
SERVICE PROVIDER
21. SUPPLIERS OF
EQUIPMENTS
APPENDIX – A:
01. PLANT ECONOMICS
02. LAND & BUILDING
03. PLANT AND MACHINERY
04. OTHER FIXED ASSESTS
05. FIXED CAPITAL
06. RAW MATERIAL
07. SALARY AND WAGES
08. UTILITIES AND OVERHEADS
09. TOTAL WORKING CAPITAL
10. TOTAL CAPITAL INVESTMENT
11. COST OF PRODUCTION
12. TURN OVER/ANNUM
13. BREAK EVEN POINT
14. RESOURCES FOR FINANCE
15. INSTALMENT PAYABLE IN 5 YEARS
16. DEPRECIATION CHART FOR 5
YEARS
17. PROFIT ANALYSIS FOR 5 YEARS
18. PROJECTED BALANCE SHEET FOR
(5 YEARS)
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